INTERNAL REGULATIONS OF THE VICTORIA RESORT

Dear Guests, we thank you for choosing us and warmly welcome you. We kindly ask you to carefully read the rules and behavioral guidelines that every guest must follow to avoid disturbing or harming others and the environment.

Failure to comply with one or more points of these regulations may result in the termination of the contract with the resulting economic and legal consequences.

OUR STAFF IS AT YOUR COMPLETE DISPOSAL FOR ANY NEED TO MAKE YOUR STAY AS PLEASANT AS POSSIBLE.

1) GENERAL INFORMATION:
a. The regulations of the “Victoria Resort” accommodation facility in Marina di Ascea (SA) are established to ensure a uniform, orderly, serene, and peaceful use of the facility for all guests. These rules form a contractual agreement between "Victoria Resort" and the Guest; thus, the request to stay at the hotel and its acceptance by "Victoria Resort" implies full acceptance of these regulations.
b. All Guests are required to respect the Internal Rules of the Accommodation Facility, available at the hotel reception and published on the website http://www.victoriaresort.it/en.
c. Non-compliance with the Regulations and additional directives from management may result in the guest's removal from the premises and notification to all national and international tourism organizations, with potential further reporting to public authorities in cases where non-compliance may suggest the commission of a crime.
d. Specific instructions on signs located in the hotel's property areas must also be respected.
e. Parents (or legal guardians) are jointly responsible for the actions of their minor children within the hotel and are obligated to supervise them, ensuring they behave respectfully towards others. This includes ensuring silence is observed, bathrooms are used correctly (as they are not play areas), and the hotel's equipment is used properly by guests. Any activities that may disturb other guests are prohibited. In general, all contractual rules must be followed.
f. The conduct of both adults and minors is contractually relevant. Therefore, any violation of these rules or common civil coexistence norms may result, at the management's discretion, in immediate contract termination and removal from the hotel. In such cases, the hotel is entitled to retain amounts already paid and demand any outstanding amounts, including damages, while reserving the right to seek compensation for additional damages.
g. Authorized personnel are required to enforce these regulations for everyone. By accepting hospitality in the hotel, each guest agrees to submit to the authority of such personnel, who are equally obligated to follow the laws of the Italian Republic and principles of courtesy and good manners. If a guest's actions are deemed inappropriate by a staff member or reported, the hotel reserves the right to take action, including requesting law enforcement involvement or removing the guest from the premises.
h. Management reserves the right to modify these regulations at any time. Updated versions will be available at the hotel reception and published on the website http://www.victoriaresort.it/en.

2) PERSONAL DATA:
a. Upon arrival, guests will be asked to provide identification for communication to the relevant police authorities.
b. Pursuant to Article 13 of Legislative Decree 30.06.2003 n. 196, all personal data of our guests will be processed both electronically and manually to fulfill legal and fiscal obligations (issue invoices, record data, etc.) and provide the requested services, as well as to inform guests about future promotions and offers.

3) RESERVATIONS:
a. Information can be obtained by contacting the hotel reception and management by phone, email, or in person.
b. Reservations can be made by sending a written request to the email address info@victoriaresort.it, through the website http://www.victoriaresort.it, or by phone.
c. Reservation requests must include the number and type of rooms requested, the guest's name, arrival and departure dates, the number of adults and children (with children's ages for customized quotes), a contact phone number, and an email address for communication. Please also provide an estimated arrival time.
d. To confirm the reservation, unless otherwise specified, a credit card is required as a guarantee, and the hotel will verify it by pre-authorizing an amount equivalent to the total stay.
e. Reservations are also considered valid with an agreed deposit (bank transfer or cash), provided it specifies the period and duration of the stay, the sender's address and phone number, and the accommodation arrangement (single, double, triple room, or suite).
f. The cost of the stay includes Morning Cleaning (during pre-specified hours) and breakfast. It does NOT include: extra cleaning, beverages, bar and minibar consumption, restaurant charges not included in the offer, equipment rentals unless explicitly specified, damages to people or property, or anything not expressly mentioned in the offer.

4) CHANGES TO THE RESERVATION, CANCELLATIONS:
a. For cancellations or modifications of the reservation within the three days preceding the arrival at the hotel or in case of no-show, the facility reserves the right to charge the full amount of the booked stay.
b. Normally, refunds are not provided for inability to occupy the accommodations during the reserved period due to transportation difficulties, errors, other personal reasons, or even changes such as early departures or late arrivals. The booked period will be fully charged in accordance with articles 1385 - 1386 of the Civil Code.

5) PAYMENT OF THE STAY:
a. The balance for the stay is due upon arrival during check-in, and any guarantee provided via credit card does not exempt the guest from payment. The pre-authorization requested will remain valid and serve as a guarantee for the entire duration of the stay and will be canceled after departure following a room inspection, the regularity of the stay, as well as the settlement of extras and main conditions of the regulation, with possible charges in case of damage, theft, unpaid extras at check-out, and/or early departure.
b. The pre-authorization will be automatically released after 30 days, as per banking regulations. If you wish to release the amount earlier, it is necessary to request the procedure via email from the hotel, subject to verification of point 5a.
c. BILL PREVIEW and VERIFICATION: Before settling the bill, it is possible to request to review the charges for verification. Any errors or omissions must be reported before the issuance of the bill.
d. ELECTRONIC INVOICE: If you need an invoice, please inform us promptly by providing the billing details, address, tax code/VAT number, recipient code/PEC. Otherwise, a simple receipt will be issued, and subsequent cancellation will not be possible.
e. ROOM PAYMENT: The room payment must be made upon arrival. It is possible to pay in cash up to a maximum amount of 999.00 Euros (unless there are changes to the laws regarding cash payments), or by credit and debit card. Note that Travel Cheques and personal or cashier's checks are not accepted.
f. EXTRA CONSUMPTION: Upon check-out, any bar, minibar, and other extras not yet recorded by the hotel staff must be communicated.
g. UNDECLARED GUESTS: Any persons hosted in the same room but not declared at the time of booking or upon arrival will be charged to the reservation holder at an increased rate of 50% of the daily price. The management and property also reserve the right to report all unauthorized individuals found inside the hotel to the local authorities.
h. KEY LOSS CHARGE: A minimum charge of 10.00 Euros will apply for the replacement of broken keys.
i. DAMAGE CHARGES: Guests are responsible and liable for any damages caused by them or by people under their responsibility. In case of missing linens, the cost will be charged to the guest's bill.

6) ARRIVAL (Check-in)
a. ROOM DELIVERY: Room delivery is NOT guaranteed before 3:00 PM (GMT+1) and will be guaranteed until 9:00 PM (GMT+1), unless otherwise arranged. Please coordinate your expected arrival time when making the reservation. Keys will be handed over upon arrival after completing the mandatory police registration and settling the bill. If the room is ready before the check-in time, it will be assigned immediately; otherwise, luggage can be left with us.
b. IDENTIFICATION DOCUMENTS: Guests upon arrival must be in possession of identification documents, including minors. Otherwise, the hotel operator must deny hospitality (Art.109 Public Security Laws as amended by Art.7 point 2 of Law 203/95). The operator will also present each arriving guest with a personal data declaration form, which must be completed and signed (Public Security Laws as amended: by Art.7 No.4 of Law 203/95).
c. MINOR ACCEPTANCE: The minimum age to rent a room is 18 years. Minors not accompanied by an adult will only be accepted if they have a release form signed by their parents (or legal guardians), along with their contact details and a copy of their ID.
d. REPORTING OF GUESTS: Any visitors of guests staying at the facility, even if temporary, must be agreed upon and reported to the reception and present an identification document. Their presence within the facility must be authorized by the management.
e. ROOM OCCUPANTS: Each accommodation can only be occupied by the number of people indicated for that specific unit unless the guest requests the addition of another bed, which may also be proposed by the reception staff. ALL the names of the occupants must be provided to the reception.
f. DATA PROCESSING: The data of our guests are processed in accordance with the current privacy regulations.
g. ROOM ASSIGNMENT: The choice and designation of the room, in the type and category booked, is entirely at the discretion of the Hotel Management unless different explicit written agreements are made.
h. RECEPTION POINT: The reception point upon arrival is at the reception of the facility.
i. PARKING SPACES: Parking spaces are not guaranteed, but ample free private parking is available outside the hotel.
j. ROOM INSPECTION: Please report any damage, malfunctions, or problems immediately upon occupying your room. Any damages discovered later will be attributed to you.

7) DEPARTURE (Check-out)

a. Room Return: Rooms must be vacated by 10:00 am (GMT+1), unless otherwise agreed. Please arrange your expected departure time at the time of booking. Unauthorized extensions beyond this time will be considered as an extended stay and charged accordingly. Keys must be returned to the Reception staff who will check the items used (to avoid disputes, please report any breakages, etc.).
b. Late Departure Penalty: If the departure occurs after 11:30 am (the time needed to prepare the room), the customer will be charged the full cost of one additional night.
c. Early Departure: In case of early departure from the booked period, the customer must pay the full amount agreed upon at the time of booking. If you plan to leave before 7:00 am on the day of departure (check-out), please kindly notify us the day before.
d. Account Settlement: The account should ideally be requested and, if departing before the reception opens, settled the day before departure.
e. Return of Items: Please remember to return the keys and any cards or other equipment provided by the hotel (electric adapters, chargers, etc.) upon departure.
f. Luggage Storage: On the day of departure, luggage can be stored with us until 6:00 pm (18:00).

8) BEHAVIORAL RULES DURING THE STAY

a. Room Cleanliness and Availability: The customer has the right to have the room from 3:00 pm on the day of arrival. During the stay, the room will be available to guests except for 30 minutes between 9:00 am and 1:00 pm for daily cleaning. If the customer does not wish to have the room cleaned during this time, they will forfeit the right to daily cleaning.
b. Access by Staff to Occupied Rooms: If, in addition to normal access for cleaning, maintenance, or other reasons, it is necessary for hotel staff to access an occupied room, or if there are significant changes to the cleaning schedule or services, the hotel will inform guests about any need for staff entry into an occupied room.
c. Trash Disposal: Trash must be collected in the appropriate bags provided in the rooms and bathrooms. It is not allowed to leave waste or other items in common areas.
d. Linen Change: Linen change is scheduled every 3 days. For standard bookings, if expressly requested by the customer, it can also be daily but will be considered an extra charge.
e. Use of Rooms and Bathrooms:
- Any damage to furniture, furnishings, or equipment will be assessed and reimbursed accordingly with the establishment owners.
- Please avoid slamming doors; gently close the door if you return to the room late to avoid disturbing those who are already sleeping.
- Inside the bedroom or bathroom, you will find everything you need: blankets, pillows, towels, personal hygiene products, etc. It is forbidden to take anything from the rooms, bathrooms, or other internal hotel areas outside.
- Please notify and return any found or lost items to the reception.

WE ARE NOT RESPONSIBLE IN ANY WAY FOR ITEMS LEFT UNATTENDED IN ROOMS; therefore, please do not leave valuable items unattended. A safe is provided in the room where you can store small items or money.

f. Notices, Rules, and Prohibitions: Silence, Order, Decorum, and Behavior Inside the Hotel: It is prohibited within the premises:
- To smoke,
- To use drugs,
- To respect the vegetation, grounds, hygiene, and cleanliness of all spaces,
- To enter areas reserved for hotel staff,
- To throw paper and waste outside the designated bins,
- To enter with weapons, knives, sticks, or items considered blunt instruments,
- To speak loudly, shout,
- From 10:00 pm, the volume in all rooms should be moderated. Please maintain a quiet behavior also in the corridors, stairs, and common areas.

9) ANIMALS: DOGS, CATS, RABBITS, AND OTHER ANIMALS

a. The Hotel does not accept pets.

10) WI-FI:

a. All areas and rooms of Hotel Italia are covered by Wi-Fi service, and the code, after providing personal details and signing a privacy waiver, will be given at the reception.

11) HOURS:
a. Please respect the posted hours to use the services.
b. Upon arrival, room check-in is from 3:00 PM to 8:00 PM.
c. Upon departure, rooms must be vacated by 11:00 AM.
d. Please notify us well in advance if you have any timing needs different from those indicated here.
e. SERVICES: Please adhere to the posted hours. The facility is not obliged to provide services outside these hours nor to refund unused services due to negligence or delay by the guest, including breakfast, lunch, and dinner.
f. HOTEL SERVICE HOURS: unless otherwise posted on notices at the restaurant entrance and reception:
- Breakfast: 08:00 AM – 10:00 AM
- Reception: 8:00 AM – 1:00 PM / 2:00 PM – 8:00 PM (to contact the reception, dial 9 from the phone or call the villa's landline at +39 0974 971640)

12) ELECTRICAL EQUIPMENT:
a. The hotel's power supply is alternating current at 220 volts. Please ensure your devices are suitable for this type of power.
b. The electrical outlets are Italian type. Please bring adapters if your devices have plugs with a different system.
c. The hotel does not assume responsibility for any damage to equipment due to force majeure (sudden blackouts, voltage fluctuations, etc.).

13) SMOKING, FIRES, AND OPEN FLAMES:
a. THE HOTEL DOES NOT HAVE DESIGNATED SMOKING ROOMS; THEREFORE, SMOKING IS STRICTLY PROHIBITED THROUGHOUT THE HOTEL, INCLUDING IN THE ROOMS.
b. Smoking, burning, or lighting candles in the rooms, hallways, and other areas is not permitted unless expressly authorized.
c. You are required to inform yourself about and familiarize yourself with the fire safety regulations, equipment, and behavior to follow in case of fire.
e. It is strictly forbidden to light any type of stove in the rooms.
f. The use of open flame appliances of any kind (stoves, heaters, lamps, etc.) is prohibited throughout the facility, including the rooms, regardless of the fuel used.

15) MEALS, HYGIENE, AND SAFETY:
a. For hygiene and safety reasons, preparing meals in the rooms is not allowed.
c. Breakfast is served in the breakfast room.
d. Guests are not allowed to bring food and beverages intended for breakfast to places other than the designated service areas (in the room or outside the facility).

16) RESPONSIBILITY:
a. The Hotel Management is not responsible for the loss of guests' belongings and/or valuables (each guest is responsible for safeguarding their own property), damage resulting from force majeure events, and the nature of the thing (weather events, natural disasters, epidemics, illnesses, falling trees or branches, or products related to plants, wind damage, car damage or theft in the parking area and around the facility). For any reason, no discounts will be granted upon departure to cover any or alleged inconveniences that may arise from the events described above.